Return and Exchange Policy
Returns & Exchanges
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
The fabric colours are not covered under product guarantee and it is always advisable to do a dry clean first time.
Apart from any price difference between new and exchange items any other expenses occurred to settle the exchange must be borne by the customer.
Please note that no discounts and/or coupons can be applied to exchange orders and if applied, will be added back to the final price. Also, an exchanged item cannot be exchanged or refunded again.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied by cash or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: #04-462, Blk 583 Woodlands Drive 16, Singapore - 730583
Contests & Coupons:
We run various promotional coupons, contests, discounts and similar. These are limited to one time use for each customer unless specified otherwise. These are also in the spirit of fair use and we reserve the right to deny the award/participation to any participant at our sole discretion with or without a prior intimation. For free gifts and promotions - no exchange is allowed and the exact gift sent will be on our discretion.
If you want to return your product on your own, you should deliver your product to: #04-462, Blk 583 Woodlands Drive 16, Singapore - 730583. You will be responsible for paying for your own shipping costs for returning your item. In such cases, the return & refund will only be processed when the item is received and inspected.
If you want to return the item and get a full refund, there will be deduction of $5 processing charge (for cash payment or bank deposit orders) and 10% processing charge (for card payment orders).